All Other FoodSaver® Appliances
All Other FoodSaver Appliances FAQs
Do you have a problem with your FoodSaver vacuum sealing system? If so, you may be able to troubleshoot and treat the issue simply by referring to the information provided below.
We understand it can be frustrating when something goes wrong with a trusted kitchen gadget, particularly when you rely on it every day to keep your food fresh. That’s why we’ve compiled a list of the most common issues our customers have with their FoodSaver vacuum sealer, and provided useful advice on how to solve each problem — so you can get back to sealing in the freshness of your favourite food quickly and without hassle.
If the information below doesn’t help you with your query, you may be able to find the advice you need on our other product FAQ pages, which can be accessed on the left.
Alternatively, if you’d prefer to speak to someone about the issue, click here to visit our contact us page.
My FoodSaver® Vacuum Sealing System will not seal. What's wrong?
To troubleshoot sealing issues, start by closing the lid of the device without a bag or roll in it. Switch on the appliance, and let it run through its complete cycle. Once it’s finished, carefully touch the sealing bar. If it’s cool, there may be something wrong with the sealing bar. Please contact our customer service team in this instance.
If the sealing bar heats up, the problem is likely with one of the two gaskets. Check both of these (instructions on how to identify the gaskets can be found in the manual) for any cracks, dents or food particles. It’s a good idea to remove the lower gasket and give it a good clean. However, if the problem is with the upper gasket, you will need to contact our customer service team.
How often should I replace the gaskets?
My FoodSaver® Vacuum Sealing System won't seal. What is wrong?
The gasket is always loose or has a tear. What do I do?
This depends on whether the problem is with the lower or upper gasket. The lower gasket can be found on the inside centre base of the appliance, near the vacuum channel. The upper gasket can be found on the underside of the lid, behind the rubber seal.
Once you have determined which gasket is causing the issue, there are two things you should do. If it’s the lower gasket, remove it and give it a good clean, before reinserting back in place. If the problem is with the upper gasket, please contact our customer service team who will advise you on the best course of action. You can do so by calling 0800 525 089 or sending an email to firstname.lastname@example.org.